IT Sales & service Management System: CRM (Customer Relationship Management) software that covers a broad set of applications and software to help businesses manage customer data and customer interaction, access business information, automate sales, marketing and customer support and also manage employee, vendor and partner relationships.
Some of the features of CRM are as below:
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Simplicity and ease of integration.
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Remote access.
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Mobile access.
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Stronger multichannel support.
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Integrated analytics.
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Campaign management.
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List management/master data management.
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Flexibility and customization.
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Lead generation and follow-up tracking.